^{Margam Village Sports F.C.}

 Complaints Mini-Football

Margam Village Sports FC has more a growing number of children and we want them and their parents/guardians to enjoy football however we do occassionally get things wrong and we rely on positive feedback in order to improve things.

At the end of last season the main complaint was to do with the end of season presentations, we have many more age groups now and in hindsight we did get it wrong and the club learnt from this.

This season all age groups in mini-football will receive the same awards regardless of whether they are playing in a league or not.

Another frequent comment is that a parent feels their son or daughter should be playing not watching as a substitute.

The coaching staff want to make training and playing football fun to participate in and to watch, we have a lot of children participating at all levels and we will do our best to make sure everyone gets an equal amount of time playing in matches.

We use subs a lot to acheive this especially if more players turn up than were expected.

The younger age groups have smaller teams and this will result in the unfortunate position that we have a few talented players standing on the sidelines on occasssions even when the team may be losing. If all the players turned up all the time we could have 2 teams in most age groups which would alleviate this problem but it would also mean we need more people to coach them.

We came to the conclusion that we need to put in place a formal complaints procedure for the new season so that issues like this are cleared up as quickly as possible.

Complaints regarding training/matches/ bullying etc.

Please talk to the team coach if you have any complaints regarding training/team selections/bullying/coaching.

If your team coach does not satisfactorily answer your complaint please bring it to the attention of the club welfare officer. 

Complaints regarding financial issues & subs collections

Please talk to the admin team if there are any complaints regarding subs. We have a few new volunteers for subs collections and they should be able to answer most queries.

If you feel your complaint was not answered satifactorily only then see the team coach

Only contact the club secretary if the admin team or team coach can not resolve the issue please.

Reminder: We are all unpaid volunteers not paid professional coaches, please do not verbally or physically abuse members of the coaching/admin staff who give up a lot of their time to try and make this club a success.